5.1. The Customer shall be solely responsible for the safekeeping and proper use of all his/her account details and other information that will enable him to place a bet. The customer undertakes that he/she shall not allow, permit, or place any person in the position to place a bet, directly or indirectly, with the use of the dedicated account reference number/name or personal identification number which is or may be furnished to the Customer by Betfred from time to time and Betfred shall accordingly not be liable to pay out any winnings on bets so placed. The Customer indemnifies Betfred against any claims, losses or damages arising from such bets.

5.2. The Customer undertakes that he/she shall immediately notify Betfred as soon as the Customers’ account information is lost, stolen, misappropriated, or utilized by someone other than the Customer or should the Customer have reason to believe that any of the above circumstances have occurred. The Customer shall be liable for all bets placed with Betfred and any payments made by/to Betfred in respect of any purchase and/or transaction concluded on the Customer’s account prior to notification in accordance with this clause.

5.3. Betfred may conduct an internal review for irregular gaming patterns. Strategies involving hedge bets, risk-free wagering, or minimal margin betting using promotional credits and real funds may be flagged, and the account suspended.

5.4. Deposits

Customers wishing to utilise a business account/card for deposit purposes, shall be required to supply Betfred with copies of any and all regulatory/company registration documents from CIPC, proving the customer to be the sole current director/member.

5.5. Withdrawals

5.5.1. Identity & Account Confirmation

5.5.1.1 In order for customers to process withdrawals, they must complete the necessary account authentication steps and must submit valid supporting documentation, including providing valid identification and adhering to all regulatory and compliance measures.
5.5.1.2 Betfred reserves the right to request additional customer identification verification in the form of a "selfie" and shall withhold any pending payment(s), until such time as the customer has submitted the required ID verification requirement(s).

5.5.2. Requesting Withdrawals

5.5.2.1 All withdrawal requests must be initiated directly via www.betfred.co.za. Requests submitted telephonically, via email, or any other electronic medium will not be processed. In the case of EFTs or large value withdrawals, these will only be directed to a verified South African bank account that matches the registered account holder's details. NO third party payments or payments to business accounts will be permitted.
5.5.2.2 All withdrawals are conducted exclusively in South African Rand.
5.5.2.3 In adherence to the company's anti-money laundering policies and procedures, account holders are required to turn over, stake or spend their deposited amount in full, in order to request a withdrawal of winnings.
5.5.2.4 Betfred reserves the right to postpone or decline any withdrawal request where Betfred has detected any form of suspicious behaviour or transaction.

5.5.3. Limits & Transaction Fees

5.5.3.1 Betfred offers withdrawals via various payment providers/channels subject to specified minimum and maximum limits per gateway.
5.5.3.2 Any customer whose First Deposit was made via a voucher of R100 or more, and subsequently wishes to withdraw any First Deposit bonus money winnings, will only be permitted to request a withdrawal via EFT to the verified bank account of that registered Betfred account holder.

5.5.4. Processing Durations

Withdrawals are processed, within 24 hours, once the required verification checks have been completed by Betfred. Please note that processing times by payment intermediaries may vary based on banking hours and/or other operational delays from financial institutions which could impact when the customer will receive his/her withdrawal.

5.5.5. Recommendations for Smooth Withdrawals

5.5.5.1 Verify Your Account Early: Complete all FICA documentation requirements to prevent unnecessary delays when withdrawing.
5.5.5.2 Understand Bonus Policies: Be aware of how promotional credits impact your withdrawable balance.
5.5.5.3 Plan Ahead: Since withdrawal times vary, request withdrawals in advance to avoid unexpected delays.
5.5.5.4 Be Aware of Additional Fees: Check for potential transaction charges and ensure all deposit play through requirements are met before initiating a withdrawal.

5.5.6 Unclaimed Winnings – Inactive/Dormant Accounts

5.5.6.1 Definitions
5.5.6.1.1 Unclaimed Winnings means any winnings not claimed, withdrawn, or collected within ninety (90) calendar days from the date on which such winnings become payable.
5.5.6.1.2 Inactive Account means a customer account with no login, betting, or financial transaction activity for a continuous period of six (6) months.
5.5.6.1.3 Dormant Account means a customer account that has remained inactive for a continuous period of twelve (12) months.

5.5.6.2 Unclaimed Winnings
All winnings must be claimed within ninety (90) days from the payable date, failing which such winnings shall lapse and no longer be payable by Betfred.

5.5.6.3 Treatment of Inactive and Dormant Accounts
5.5.6.3.1 Betfred reserves the right to classify accounts as inactive or dormant based on the periods defined above.
5.5.6.3.2 Any funds remaining in dormant accounts may be transferred to a suspense or designated internal account in accordance with Betfred’s internal accounting policies and regulatory requirements.
5.5.6.3.3 Betfred may restrict, suspend, or close dormant accounts at its discretion.

5.5.6.4 Customer Claims
5.5.6.4.1 A customer may, subject to verification and compliance requirements, request the reinstatement of funds held in a dormant account.
5.5.6.4.2 All claims must be submitted to Betfred customer support and must be supported by valid identification and account verification documentation.
5.5.6.4.3 Betfred reserves the right to approve or decline any such claim in accordance with applicable laws, regulatory requirements, and internal policies.

5.6. Unclaimed Winnings - Deceased Customers

5.6.1 In the event of the death of a Customer, Betfred shall, upon notification thereof, suspend the Customer’s account pending receipt of the required documentation.
5.6.2 Any funds standing to the credit of the deceased Customer’s account shall form part of the deceased estate and shall only be released to the duly authorised representative of the estate.
5.6.3 Claim Procedure
5.6.3.1 The authorised representative must submit a written claim to Betfred together with:
(a) a certified copy of the death certificate;
(b) proof of appointment as executor or authorised representative of the estate;
(c) valid identification of the claimant; and
(d) any additional documentation reasonably required by Betfred for verification purposes.
5.6.3.2 Betfred shall, subject to satisfactory verification and compliance with applicable legal and regulatory requirements, release the available account balance to the verified estate account or as otherwise lawfully directed.
5.6.4 Betfred shall not be liable for any payments made in good faith to a person reasonably believed to be duly authorised to act on behalf of the deceased estate.

By staying informed about these guidelines, players can ensure a smoother, hassle-free experience when managing their funds and expectations thereof.